Affecting Other - KernWi-Fi

• 19/06/2025 05:39 - 19/06/2025 09:00
• Last Updated 19/06/2025 09:18

Dear KernWi- Fi 

This has now been resoloved and all services restored. We will be monitoring the network. 

We are currently experiencing some issues with NBN that is also affecting our Hermitage tower. Thursday 19th of June 2025.

This is causing some clients services to be slow.

We are working with engineers to resolve this issue. We should have the service restored shortly. 

We thank you for the patience. 

Regards

KernWi-Fi Team 

Affecting Other - KernWi-Fi

• 13/06/2025 07:00 - 13/06/2025 08:00
• Last Updated 12/06/2025 12:42

Dear Kern Clients 

Parafield Airport has notified KernWi-Fi of a power outage due to an electrical upgrade to replace equipment. 

Services may be interrupted on Friday 13th from 7.00am -8.00am during this time. 

Our battery back up will provide services during this time. 

We do apologise for any inconvenience caused by this unexpected interruption to service.

We thank you for your patience and understanding in regards to this interruption and we look forward to continuing to provide our customers with a reliable, super-fast KernWi-Fi Service.

If you do experience some service difficulties after the service has been restored, 
please contact our Support Department (08) 7100-5432.


KernWi-Fi Team 

Affecting Other - KernWi-Fi

• 20/05/2025 09:00 - 20/05/2025 13:00
• Last Updated 19/05/2025 11:31

Dear Clients 

We will be conducting some Maintence on our Main Tower at Westpac on Tuesday 20th of May from 9.00- 1.00pm.

During this time you may experience a small downtime as we conduct the maintenance. 

We thank you for your patience and understanding regarding this interruption and look forward to continuing to provide our customers with a reliable, super-fast KernWi-Fi Service.

If you experience some service difficulties after the service has been restored, please contact our Support Department (08) 7100-5432.

Regards

Kern Team 

Affecting Server - KernWi-Fi Radius

• 10/05/2025 11:30
• Last Updated 10/05/2025 18:10

Dear KernWi-Fi Clients 

We are currently updating our KernWi-Fi radius server. 

Please use our KernHotSpot Secure Wi-Fi during this time until the upgrade has been completed. 

Sorry for the inconvenience. 

Regards

KernWi-Fi Team 

Affecting Other - KernWi-Fi

• 07/01/2025 10:41
• Last Updated 07/01/2025 10:50

Dear Valued KernWi-Fi Customer,

We have noted NBN are currently upgrading their towers to be able to support higher bandwidth and new plans. 

KernWi-Fi is not directly notified but scheduled notices are available in our portal for us to check per client site. 

Typical services will be impacted from 8.00am - 5.00pm during this time. 

We do apologise for any inconvenience caused by this unexpected interruption to service.

We thank you for your patience and understanding in regards to this interruption and we look forward to continuing to provide our customers with a reliable, super-fast KernWi-Fi Service.

KernWi-Fi Team