Affecting Other - KernWi-Fi

• 16/02/2025 08:07
• Last Updated 17/02/2025 08:25

Dear Valued KernWi-Fi Customer,

Our Parafield Tower is currently experiencing some issues due to a faulty switch. Sunday 16th of February 2025.

We have moved the services across to a new switch but we are still configuring the new switch. 

We are hoping to have the services restored shortly. 

Update: Monday 17th Due to technical issues with the switch we are replacing with another switch this morning. 

Update: We have restored services with a temporary switch atm. 

We do apologise for any inconvenience caused by this unexpected interruption to service.

We thank you for your patience and understanding in regards to this interruption and we look forward to continuing to provide our customers with a reliable, super-fast KernWi-Fi Service.

If you do experience some service difficulties after the service has been restored, 
please contact our Support Department (08) 7100-5432.


KernWi-Fi Team

Affecting Other - KernWi-Fi

• 07/01/2025 10:41
• Last Updated 07/01/2025 10:50

Dear Valued KernWi-Fi Customer,

We have noted NBN are currently upgrading their towers to be able to support higher bandwidth and new plans. 

KernWi-Fi is not directly notified but scheduled notices are available in our portal for us to check per client site. 

Typical services will be impacted from 8.00am - 5.00pm during this time. 

We do apologise for any inconvenience caused by this unexpected interruption to service.

We thank you for your patience and understanding in regards to this interruption and we look forward to continuing to provide our customers with a reliable, super-fast KernWi-Fi Service.

KernWi-Fi Team